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The growing trend of cloud computing and Software as a Service (SaaS) makes it imperative for IT to become more interconnected and able to manage its own operations. Helping you to refine, structure and automate the workflow for seamless service delivery is Enterprise Service Management (ESM) for IT.

Pedestal’s ITIL expertise combined with years of experience in ESM will define effective, standardized processes that you can easily integrate with your IT service delivery organization. Success is dependent on the level of integration and adoption within the larger IT organization.

Our key business focus areas lie in:

  • Streamlining effective ESM solutions
  • Implementation and management of key IT Service Management processes such as Incident, Change, Release, Problem, Configuration Management & Asset Management.
  • Implementation of ESM solutions with process maturity & technological sophistication

Information Technology is evolving at an amazing speed. This growing, complex environment presents several challenges for IT departments particularly in maintaining control of IT assets. This core need of businesses can be efficiently achieved by implementing asset management and CMDB .

Pedestal Automation allows your IT department to do incredible things. Apart from automating your daily support tasks, Pedestal Automation helps you track, measure and process any unit of work through a set of integrated cloud IT service management applications that are easy to deploy and accessible any time, any place.

Information Technology Service Management (ITSM) deals with organizing, executing and managing of services related to Information Technology.

Guide your decision-making process by leveraging the right information through underlying ITSM systems that generate volumes of information. We can help you maximize your investment in its ITSM platform by setting up the right content management and dashboard.

The regulatory environment is rapidly changing. Traditional customer service tools are no longer working in a digitally connected service economy. Not being prepared can expose your organization to recurring compliance and audit failures, data breaches, IP losses, and service performance failure.

Seamlessly integrate outsourced services using our robust platform that integrates third party applications (i.e. Slack)  and data sources, such as CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.

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