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CRM, OLAP Cubes, and Business Intelligence

Customer Relationship Management, as a concept, brings together a number of various systems from functions across the business (sales, marketing, operations, external, etc) that allow the enterprise to create, maintain, and grow positive and productive relationships with customers. We might think of it as being the glue that brings front office and back office together...
The Privacy Divide: Social Media and Personal Genomic Testing

The Privacy Divide: Social Media and Personal Genomic Testing

With every advance in technology comes a trade-off of some kind. Where the use of personally-identifiable information is concerned, the trade-offs typically involve the exchange of privacy and confidentiality for a non-monetary benefit. In the early days of social media, conventional wisdom said the product was the service. However, we have seen over the last...